Professional communications audit

Who do we help?
· Leaders and employees - How effectively do you communicate with your clients, manager, employees, peers, partner? What is the cost to your organization if ineffective and disconnected communication persists? Download a pdf version of the audit below.

Professional Communications Audit
What do you need to do to communicate more authentically, deal with conflict better,
and provide better client service excellence?

I need to:
1) Communicate more effectively during change and transition
2) Learn how to ask appropriate questions to get the information I need
3) Express myself more clearly and honestly
4) Learn how to communicate unpleasant news professionally and with integrity
5) Increase my self confidence in dealing with difficult interactions
6) Feel more in control when I communicate with people in more senior positions
7) Learn how to read others’ communication styles and thus respond more appropriately
8) Recognize and manage political posturing and power games
9) Anticipate and deal with communication misunderstandings
10) Learn how to better manage my own emotions during difficult conversations
11) Build my self confidence in handling conflict successfully
12) Communicate without violating my own rights or the rights of others
13) Find workable solutions to communication problems
14) Use a system that will help me manage conflict more effectively
15 Communicate authentically to inspire action and get better results
16) Use empathy more effectively
17) Learn how to stay in tough conversations with managers, colleagues and clients
18) Learn how to address power imbalances in crucial conversations
19) Use simple, effective communication techniques that inspire action and get results
20) Address client perspectives and interests with a view to obtaining a collaborative resolution

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