AuthenticDialogue.com
How to have effective conflict conversations
Resolve conflict successfully

Conflict is part of our everyday lives. Every one of us has at some time faced situations involving difficult people. Difficult people seem to have a way of getting under our skin and knowing what buttons to push to elevate our discomfort and increase our anxiety. Not knowing how to deal with these people can be stressful either because we resent ourselves for allowing them to bully us or because we are vulnerable to a repeat performance from the same person at a later date.

Do you have the tools to deal with difficult people professionally and confidently? This program will provide you with the skills to have positive outcomes and build collaborative relationships with people perceived to be difficult!

The set of skills that we teach can be learned and they will build your confidence in handling those awkward tension-filled moments, whether with clients, managers, colleagues or in your personal relationships. The program provides you with many opportunities to apply new skills.

Feedback >> from participants.

You can learn
·  How to shift your thinking and paradigms about conflict
·  How to identify the five conflict handling styles and the impacts of each style on the interaction
·  How to develop a greater understanding of the five core competencies that support a constructive
   approach to conflict handling
·  How to apply collaborative problem solving to real life situations
·  How to balance the power dynamics in a tough conversation
·  How to build your self confidence by applying a conflict resolution framework successfully

Resolving conflict requires a genuine exploration of mutual interests in a respectful way and contributes towards respectful workplace communication.
This program evokes insights and provides practical tools to navigate through conflict with greater skill.  

Duration  
Pre-requisite - How to have assertive conversations [3 days]
1-day program

Best audience
Managers, leaders and frontline leaders

"Dear Deborah,
On behalf of the students in the Masters of Physical Therapy Programme at UBC, I would like to say a big “thank you” for your excellent presentation on conflict management last Monday. Not only did you keep a group of somewhat tired students engaged and interactive, but you also provided some excellent and relevant practical strategies that were well tailored to the specific needs of the group. You “encouraged people to think” and reflect, which is so valuable for today’s practitioner. The verbal feedback that I received following the session indicated a high level of satisfaction with your session, and I have attached a few written quotes from the evaluations received in writing, which also indicate a very enthusiastic response. I look forward to having you participate in our programme in the future, and again, thanks so much for a job well done."
Sue Murphy
Interim Division Head, Physiotherapy
University of British Columbia
School of Rehabilitation Sciences
Faculty of Medicine

ConflictConversations.com

BarOn Emotional Intelligence Quotient Inventory - EQ-i™
Complete a BarOn Emotional Intelligence Quotient Report online prior to attending this program [preferred]. The BarOn EQ-i™ has been tested on over 110,000 individuals worldwide and is the first scientifically developed and validated measure of emotional intelligence. Emotional intelligence reflects one's ability to deal with daily environment challenges and helps predict one's success in life, including professional and personal pursuits.