resolve conflict successfully

gain confidence, eliminate stress, resolve conflict

Conflict is part of our everyday lives. Every conflict that is not addressed will impact exponentially on your employees and customers. Conflict adds unnecessary costs, stress and performance challenges to the workplace.

Benefits
With enhanced communication competencies, and increased self-confidence, people are better equipped to manage conflict, attain higher levels of performance and experience greater job satisfaction. When your people are provided with the appropriate skills to handle the vast variety of daily interactions and challenges, they feel empowered, your clients notice the difference. Now that's a bottom line benefit!

You will learn
· How to shift your thinking and paradigms about conflict
· How to identify the five conflict handling styles and the impacts of each style on the interaction
· How to develop a greater understanding of the five core competencies that support a constructive
  approach to conflict handling
· How to apply collaborative conflict management to real life situations
· How to balance the power dynamics in a tough conversation
· How to build your self confidence by applying a conflict resolution framework successfully

Best audience
Executives, managers, leaders and frontline leaders
[1 or 1½ days]

ConflictConversations.com