resolve conflict successfully

turn conflict conversations into learning learning conversations

Conflict is part of our everyday lives. Every conflict that is not addressed will impact exponentially on your employees and customers. Conflict adds unnecessary costs, stress and performance challenges to the workplace.

Benefits
With enhanced communication competencies, and increased self-confidence, people are better equipped to manage conflict, attain higher levels of performance and experience greater job satisfaction. When your people are provided with the appropriate skills to handle the vast variety of daily interactions and challenges, they feel empowered, your clients notice the difference. Now that's a bottom line benefit!

You will learn
· How to shift your thinking and paradigms about conflict
· How to identify your own conflict handling style and the impact of your style on tough interactions
· How to minimize conflict by incorporating three elements of engagement into every conversation
· How to minimize conflict by having pro-active learning conversations using a 3-step framework
· How to balance the power dynamics in tough conversations
· How to apply and adapt your conflict management style to real life situations
· How to apply a flexible and tested conflict resolution framework to tough conversations

Best audience
Executives, managers, leaders and frontline leaders
[1 or 1½ days]

ConflictConversations.com