BE A customer collaborator

engage and influence your customers

There's a compelling need to develop excellent customer service that will differentiate one organization from another. This one-day program will provide you with the essential skills for building collaborative internal and external client relationships.

A key to ensuring your success in the workplace is your ability to engage and influence your customers with superior customer service skills and excellent relationships.

A customer care model will serve as a guide when you need to have those necessary and crucial conversations with your clients. Skills rehearsals will build your confidence and enhance your ability to handle all types of customers appropriately, including challenging customers.

Results you can expect
· Develop superior customer service skills and collaborative internal relationships
· Engage and influence your customers and get better results using authentic customer conversations
· Apply effective responses to customer problems / issues / dissatisfaction
· Have the confidence to balance the power dynamics in tough conversations
· Gain confidence by doing relevant skills rehearsals

Key focus areas
· Apply universal customer expectations to your situation
· Understand industry best practices and how to use moments of truth
· Gain insight into how well you meet your client’s expectations
· Recognize your own and your client's communication styles
· Use a client care model to assist you with those crucial conversations
· Apply the model to email, telephone and one-on-one interactions
· Use a collaborative tool to engage and influence your customers and resolve
  challenging customer complaints

Best audience
Managers, leaders, and anyone who deals with key customers and stakeholders
[1 or 1½ days]

CustomerCollaborator.com